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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first thing you should do is push the Help button, which is present on each and every page. A pop-up menu will show up. It offers thorough info about all the actions that you can perform on that particular page. Each context menu appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide variety of video tutorials demonstrating how to use our web hosting Control Panel. They're intended for those of you who would like to see how things are being done instead of just reading articles. In this way, everyone can quickly get to know our web hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the answer you need, examine our comprehensive Frequently Asked Questions database, which contains questions asked by actual users and offers real solutions. We periodically "revamp" our FAQ section with new entries in order to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions section either, we have a fantastic team of support engineers available 24/7 and eager to help you with any issue. Each support ticket you submit will be answered within one hour (the average trouble ticket response time being just twenty minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com